Return & Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. You have 30 calendar days after delivery to request a return.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

In the same condition as you received it
Unworn and unused
Original tags still attached
Original packaging included
Receipt or proof of purchase provided

How to Initiate a Return

To start a return, please contact us at:

📧 cipcosplayshop@gmail.com

Please include your order number and the reason for return in your email. Once your return request is approved, we will provide you with:

A return shipping label
Detailed instructions on how and where to send your package

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address

9071 Clarkson St, Thornton, CO 80229, USA

Return Shipping Costs

The customer is responsible for all return shipping costs. Shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your item arrives:

Damaged
Defective
Incorrect (wrong item received)

Contact us immediately at cipcosplayshop@gmail.com so we can evaluate the issue and make it right. We will cover return shipping costs for damaged, defective, or incorrect items.

Non-Returnable Items

The following types of items cannot be returned:

Custom-made products (including custom costumes tailored to your specifications)
Customized wigs, shoes, and props (items that have been modified according to your specific requests)
In-stock items that have been customized per your instructions
Sale items (discounted or clearance products)
Gift cards

If you have any questions about whether a specific item is returnable, please contact us before placing your order.

Exchanges

The fastest way to get the item you want is to:

Return the item you have (following the return process above)
Once your return is accepted, place a separate order for the new item

We do not offer direct exchanges.

Refunds

Refund Approval Process

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

Refund Timeline

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Processing Delays

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If You Haven't Received Your Refund

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at: